Privacy Policy
At Quality Inn New River Gorge, we are committed to protecting your privacy and support a general policy of openness about how we collect, use, and disclose your personal information.
The purpose of this Privacy Statement is to inform you about the hotel’s practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our websites or hotel services and related products or that may otherwise be collected by us. By staying at our hotel and using related products and services, or by visiting our website, you consent to collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.
Personal Information
For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.
What Personal Information We Collect
The personal information collected may include at least some of the following:
- Contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
- Proof of identity (such as a signature, license or passport number);
- Financial and billing information (such as credit card number/expiration date and credit history)
How We Use Your Personal Information
We use your personal information to:
- Book and confirm your hotel reservations;
- Provide you with personalized interactive communication;
- Provide you with timely and reliable services;
- Do all the things necessary to administer those services;
- Research, develop, manage protect and improve those services;
- Advise you about new products and services that may be of interest to you;
- Develop and maintain our relationship with you and communicate with you;
- Bill you for our products and services;
- Collect outstanding debts;
- Assist in the investigation of a contravention of law; and
- Act in respect of an emergency that threatens the life, health, or security of an individual.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
We may share personal information with third parties and/or business associates engaged to assist us in providing services to you or to carry out one or more of the purposes described above.
We reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Use or Disclose For Marketing Purposes
If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates, including by means of direct marketing. If you have provided your consent for us to do so, we may also disclose your personal information (including name, mailing address and e-mail address) to these affiliates and/or third party business associates so that they can send you promotional materials directly.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes by indicating your preference on our website/hotel registration form or by contacting us.
COOKIE POLICY
Our customers should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”, the information collected in such ways is not personal information.
What are Cookies?
Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow a customer to deny or accept the cookies feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customized delivery of information) available on the website.
How We Protect Your Personal Information
We make commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stores in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.
Links to Third Party Sites
This website may offer links to other third-party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. We are not responsible for how such third parties collect, use of disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.
Retention and Storage of Your Information
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and t comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you.
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.